Frequently Asked Questions

This is free? How do you make money?

Yes! The petition and delivery service is totally free! It is our mission to make it easier for the American people to contact their officials on Capitol Hill. There are paid extras, like printed letter delivery.

What call-to-action topics are acceptable?

Hello Congress is a non-partisan tool for people and organizations who care about a wide variety of issues and causes. We help citizens and organizations across the United States connect with Congress, participate in the legislative process, and build communities around different causes. Our role is to provide the technology, not the policy analysis or the messaging.

All calls-to-action are subject to our Terms of Use, which has more detailed guidelines regarding acceptable issues. Accounts that target specific individuals, or target groups based on race, religion, or national background will be removed.

Will I have access to my supporters' contact information?

When your account is set up, you'll receive a log-in password and other account information. You can log-in to your account control panel anytime. The control panel allows you to search and view the people taking action. You can also export the account supporter database in real-time to an Excel-compatible spreadsheet.

Can we target state legislators or local officials as well?

No, just Congress for the time being.

I've heard about web forms, CAPTCHAs, and other barriers to email delivery on Capitol Hill. How do you deliver emails to these offices?

Hello Congress ensures your online calls-to-action have real impact by delivering your activists' messages to their elected officials. Email, in the traditional sense, is no longer used to receive constituent communications in Congress. The Congressional email lists floating around the web don't work. In fact, all but a couple members of Congress now use public web forms to receive constituent communications. Hello Congress integrates with each of those specific web forms, and we consult regularly with Congressional staff and their vendors to make the transfer of data as smooth as possible. Our own staff and system monitor the delivery process daily and will re-submit messages that were not received by a Congressional web form.

In almost every case, this works seamlessly. However, some Congressional offices have additional layers of validation to their web site email forms, such as an image CAPTCHA. Congressional offices aren't trying to block validated constituent email from trusted vendors like Hello Congress; they are worried about spam, robots, and non-constituent email. We work with Congressional staff directly to make sure your emails get delivered. In a small handful of cases, we deliver your constituent messages by fax at no additional charge.

We monitor Congressional web sites daily, so we're able to adapt quickly to any changes.